Shipping & Delivery
The following shipping methods are currently offered:
Orders Shipped to 48 Contiguous United States:
Standard Ground
- Shipments are delivered within 5 to 9 business days after orders have cleared credit card authorization. Business days are Monday-Friday, excluding federal holidays within the United States.
- Free standard ground shipping to the 48 contigous United States is offered on orders of $99+
3 Day Service
- Shipments will be delivered within 3 business days after orders have cleared credit card authorization. Business days are Monday-Friday, excluding federal holidays within the United States. Your order must be recieved and clear credit card authorization by 12:00 P.M. EST or your order may not be processed until the following business day.
2 Day Service
- Shipments will be delivered within 2 business days after orders have cleared credit card authorization. Business days are Monday-Friday, excluding federal holidays within the United States. Your order must be recieved and clear credit authorization by 12:00 P.M. EST or your order may not be processed until the following business day.
Next Day Service
- Shipments will be delivered next day after orderes have cleared credit card authorizaiton. Business days are Monday-Friday, excluding federal holidays within the United States. Your Order must be recieved and clear credit authorization by 12:00 P.M. EST or your order may not be processed until the following business day.
3 Day Service, 2 Day Service and Next Day Service will be priority shipments.
- If orders are placed, and clear credit card authorization Monday to Friday before 12:00 PM EST, orders will be processed that day. If orders are placed after 12:00 PM EST Mon-Thurs they will not be processed until the next day.
- Orders placed on Friday after 12:00 PM EST or on Saturday or Sunday will be processed the following Monday.
- We cannot ship express service to P.O. Boxes.
|
Shipping Method |
Cost |
Estimated Days of Delivery |
|
Economy (Contiguous US) |
$9.00 |
5-9 Business Days |
|
Economy (Contiguous US) for orders of $99+ |
FREE |
5-9 Business Days |
|
Standard (US) |
$12.00 |
4 Business Days |
|
Express (US) |
$20.00 |
3 Business Days |
|
Priority (US) |
$35.00 |
2 Business Day |
|
AK, HI, PR, VI, Guam |
$18.00 |
10-14 Business Days |
Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam
AK, HI, PR, Vi, Guam Standard (10-14 Business Days)
Most items may be shipped to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam via Standard Ground service. You can expect your order to arrive within 10-14 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Your order must be received and clear credit authorization by 12:00 p.m. EST or your order may not be processed until the following business day.
Military APO/FPO Addresses
We currently do not ship to U.S. Territories, or APO/FPO.
Cancellations
We are unable to make changes to or cancel an order once it has been submitted.
If you have additional questions please call The Donna Karan Company Customer Service at 1-866-984-2118.
International shopping for The Donna Karan Company products is offered. This service allows us to show all our prices in your local currency and displays your final total during checkout and lets us take advantage of a fast, reliable shipping network. Should you need assistance with your order, The Donna Karan Company will be happy to assist.
How to Order
Confirm or change your country by clicking the country flag at the top of any page. Start shopping! When you place an international order, your transaction will be processed by Shopify. You'll see an order total, including all shipping costs and any applicable duties and taxes.
Free shipping promotions do not apply to international orders.
If you don't see your country listed, we do not currently ship to that destination.
If you are shipping to the U.S, simply proceed through the regular checkout process.
Check Order Status
Check your International Order Status Here
Once your order has shipped, a tracking number will be provided in your shipment confirmation email. If you need assistance checking the status of an international order, you may contact us Here.
Payment Methods
Payment methods vary by destination; you'll see all your options during checkout.
Duties & Taxes
International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that we support.
Shipping Options & Costs
International shipping costs will be calculated and guaranteed by the courier based on the items you are purchasing, your chosen shipping method and your shipping destination.
We offer economy and priority shipping options.
Unfortunately, we don't offer free shipping to international destinations.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.
Once your transaction is complete, see a shipping range specific to your destination in checkout.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Returns & Exchanges
Start your international return here
We accept international returns if your request is within 30 days of receipt of delivery. Please note that you will be responsible for any return shipping fees. We do not reimburse any duties or local taxes.
We do not accept international exchanges. If you need to exchange an item you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on our site. Note: applicable vat tax or other duties and fees as well as shipping will be charged on the replacement item.
If you receive an incorrect or damaged product, please contact us within 7 business days of receipt of your order with images of the item. Note: a replacement cannot be shipped if we are not contacted within the 7-business day window. We are not liable for lost returned packages. Please retain a copy of your return tracking numbers to ensure receipt of your delivery.
Promotions & Policies
International orders are not eligible for Free Shipping, Free Returns, or the Rewards program.
Other promotional restrictions may apply. Please contact customer service here with any questions.
Merchandise Exceptions
Due to shipping restrictions by country, we are unable to ship all items online to all countries. If you have items in your cart from a previous session, and then change your ship to country, restricted items, if applicable, will be removed from your bag before you can proceed to checkout.